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What
Programs Can You Get for Attorneys?
- Courting New Clients
- Networking with a Purpose
- Making Cross-Selling Work in Your Firm
- Capturing Major Clients: A Team Approach to
Practice Development
- Increasing Client Loyalty
- Teaching Lawyers Coaching Skills: How to
Improve a Lawyer's Practice Development
Performance through Coaching
- Deciding Which Clients to Target
- How to Use Speaking to Win New Clients
- Networking with a Purpose at Industry
Conferences
- Dealing with Difficult Clients
- Discussion of Fees/Asking for Retainer
- Managing Client Expectations
- Presenting Advice to Clients: Delivering Bad
News
- Sending Out Bills to ClientsThat Reflect the
Value of Your Services
- Dealing with Client Complaints: Handling
Accounts Where Fees Exceed Estimates
- Asking for Referrals
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What Do You Get
in the 90 Day Program?
The program consists of
- 1 highly interactive three-hour workshop
involving 9-16 of the Firm's lawyers
- a 45-minute coaching session for each
participant
- 30 days of proactive follow-up coaching for
all participants initiated by your coach
- 90 days of follow-up coaching initiated by
the participants
- follow-up e-mails and
- a copy of Mark's book, Rainmaking Made
Simple: What Every Professional Must
Know
Together with your firm's marketing director, we
will conduct the one on one coaching sessions with
your lawyers. Click
here to see a sample agenda.
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How Many People
May Attend Any Given Workshop?
It varies. The ideal workshop has between 12 and
16 lawyers. Anything larger diminishes learning and
the interactive dynamics built into the program.
Ideally, the same participants will attend both
workshops, but if that becomes impractical any
other person in the firm may attend as a
replacement.
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How Long
Are the
Workshops?
All workshops run three hours. The reason for
shorter sessions is simple: too much billable time
is wasted on multi-day programs. Rather than
overloading your lawyers with dozens of selling and
marketing concepts which will be forgotten
immediately, they will learn just enough to be well
prepared for their next business development
meeting with their target clients.
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What Preparation
Takes Place Before the Program Itself Occurs?
Unlike most trainers we do a considerable amount
of work on behalf of the seminar participants even
before the program takes place. Many trainers do
little if any preparation, and rarely does the
preparation include learning more intimate details
of their audience. It ends up being a
one-size-fits-all approach. These are some of the
ways we ensure that the program is tailored to the
participating attorneys.
- Read biography of each participant
- Ask each participant to complete a Client
Needs Assessment
- Read Client Needs Assessment of each
participant
- Send article Random Acts of Lunch via
e-mail
- Get e-mail address of each participant
- Get direct dial phone number of each
participant
- Create separate contact record of each
participant
- Help each participant select a target
client
- Read each attorney's business plan (where
applicable)
- Add each participant to The Maraia
Minutes newsletter
- Get firm leadership's impressions of each
participant's marketing potential
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What Does Each
Program Entail and What Unique Benefits Do You
Get?
All our programs are designed from day one with
implementation in mind. What does that mean? Rather
than overloading your lawyers with dozens of
selling and marketing concepts which will promptly
be forgotten when they return to the pressures of
their practice, they learn how to be well prepared
for their next business development meetings with
their target clients. That means your lawyers must
pick target clients and complete "needs
assessments" before they come to the workshop.
During the workshop your lawyers practice the
skills for their next meetings with these target
clients. We also discuss the best strategies on how
to approach these clients. The role plays may be
videotaped during the workshop. The tape is played
back and critiqued during individual coaching
sessions. During the individual coaching session
right after the workshop these strategies are
refined, and depending on the lawyer, XXX skills
are further developed. A time-specific action plan
is agreed upon with the understanding that
participants may make unlimited calls to us for
assistance during the 90 days following the
workshop. The coach will initiate proactive
coaching with participants for 30 days after the
workshop. A Coaching Activity Report is generated
at the end of the coaching period which documents
whom we contacted and what we discussed.
We will initiate contact with your lawyers
within rigorously prescribed times. For example,
those participants who commit to doing something
"tomorrow" receive a call from us less than 24
hours after the workshop to see how things went.
Or, if Joe Litigator says on October 24th he will
call his friend Bill Wilson by October 29th to set
up a lunch, we will call Joe on the 29th or 30th to
see how the call went. When your lawyers have not
taken the actions they promised, the call serves as
a reminder. When they have taken action, our
follow-up calls are designed to promote their
learning from the experience and to get them
thinking about how to move things forward.
Click on the following graphic for an
illustration of how the first 30 days of our
program works.
For comparison purposes, click on the following
graphic to see how a more traditional training
program is structured.
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What Does
Coaching Cost?
Pricing for the program is $3000 U.S. per lawyer
with a minimum of 12 and no more than 16 lawyers
participating in the coaching. We ask each lawyer
to identify a target client before we arrive. Next,
you get a highly focused THREE HOUR workshop on
courting new clients. The lawyers we work with tell
us this provides them with a structure that is easy
to understand and apply to their marketing
activities. After the workshops, we meet with each
lawyer and help them formulate a clear cut action
plan which includes dates by which they will do
things pursuant to their plan. Then we proactively
follow up with every lawyer to see how they do at
executing their plan. During the individual
meetings each lawyer is launched on a highly
individualized learning path.
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Is Your
Investment Guaranteed?
Our work is guaranteed to the complete
satisfaction of the client. If you are not
completely satisfied with our services, we will, at
the client's option, either waive professional
fees, or accept that portion of the fees which
reflects the client's level of satisfaction.
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questions
Maraia
& Associates, Inc. * Phone
303-791-1042
*
E-mail mark@markmaraia.com
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